Support Manager is a Windows-based
application for effective Help Desk management.
Support Manager is a comprehensive
and versatile Help Desk management system to log and track calls for all Help Desk
situations, including IT support, facilities management, repairs and maintenence,
client management and all other support requirements.
Built into Support Manager is a complete
client and item information database as well as an on-line Knowledge Base which will
provide solutions to common problems.
Clients are able to periodically check progress of their
jobs.
Support Manager is a complete call logging & problem tracking management
system, providing essential and auditable facilities to all Help Desk operators.
Key Benefits.....
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Maintain a database of all your clients
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Log all calls and fault reports and allocate priorities
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Record your responses and the time you have spent
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Measure response times to clear jobs
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Store common problems and solutions in a Knowledge Base
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Log, allocate & prioritise all calls
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Keep track of all outstanding jobs
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In-built Knowledge Base, linking problems with solutions